Last Updated: July-25-2025
Civic Advisory Group (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of all users who access our services through our website, telephone support, or written communication. This Privacy Policy outlines how we collect, use, store, and protect your information and your rights as a consumer.
We collect limited personal information strictly for the purpose of delivering informational and educational services. This may include:
Contact Information: Name, phone number, email address
Document Information: Scans or content of notices/documents voluntarily submitted for review
Service Use Data: IP address, browser type, and usage logs for analytics
Optional Communications: Questions, support requests, or feedback provided through email or forms
We do not collect sensitive financial information, such as Social Security numbers, credit card details, or bank account information unless specifically required for document interpretation — and only with your consent.
We use your data only to:
Provide document review and verification services
Respond to your inquiries or support requests
Improve the quality of our service and website functionality
Comply with legal or regulatory requirements (as applicable)
We do not use your data for advertising, upselling, or resale purposes.
You may request to:
Access or review the data we’ve collected from you
Correct inaccurate information
Request deletion of your personal data
Opt-out of any future communications
To make such requests, contact us at:
privacy@civicadvisory.org or
(888) 555-1234
All opt-out requests are honored promptly in compliance with TCPA and state privacy laws.
We implement technical and procedural safeguards to protect your information from unauthorized access, use, or disclosure, including:
Encrypted communication channels (SSL)
Secure form submission
Internal access restrictions
Routine data purging of inactive support cases
We comply with the following federal and state regulations:
TCPA (Telephone Consumer Protection Act)
FDCPA (Fair Debt Collection Practices Act)
HIPAA (for medical billing inquiries, where applicable)
State-Level Privacy Laws (e.g., CCPA, Virginia CDPA, etc.)
We never engage in practices that involve coercion, unauthorized sales, or misrepresentation.
We may use limited first-party cookies for basic analytics and session management. These cookies do not track personal data and are not used for advertising. You can disable cookies through your browser settings without affecting core service functionality.
We do not sell, rent, or share your personal information with any third parties unless:
Required by law or subpoena
Necessary to protect the rights or safety of users or the public
You have explicitly requested a referral or connection to a third-party resource
Our services are intended for users 18 years or older. We do not knowingly collect or store information from individuals under the age of 18.
We may update this Privacy Policy occasionally. The updated version will be posted on this page with a revised effective date. Continued use of our services implies acceptance of any changes.
If you have questions or concerns about our Privacy Policy or practices, contact: privacy@civicadvisory.org (888) 555-1234
